1. Payment
Deposit & Final payment
A deposit which is equal to 10% of the total tour cost is required at the time of booking. The full or final payment is required 30 days before departure for your Asia tour. Should the tour booked within 30 days before departure for your Asia tour, full payment is required.
Receipt of your deposit or final payment will indicate that you and your travel agent (when applicable) have read these Terms and Conditions, and that you (and your agent) have accepted them.
The Terms and Conditions below form the basis of the contractual relationship between China Highlights International Travel Service Co.,LTD (Business Certificate Number: L-GX00724) and its clients. It is extremely important that our clients understand and accept these Terms and Conditions as well as their quotations, itineraries and other relevant communication from our travel advisors.
* China Highlights, Asia Highlights, and Global Highlights are working together to provide you an exclusive, exciting, and worry-free tour experience in different destinations.
Methods of Payment
We are now able to offer 2 methods of Payment:
1. Visa or Master Card secure online payment via PayPal.
When you receive our proposal with quotation, In the email body, you will see a "PAY NOW" symbol, just click the Visa/Master Card PAY NOW symbol on the email payment request and you will be taken to the secure PAYPAL web site to make payment. If you are a PAYPAL member simply follow the usual system. If you are not a member it's easy to join and it's free!
Or if you can pay us online to our paypal account directly at pays@chinahighlights.com after logging in your account at www.paypal.com
Note: When either PayPal or Asia Highlights Travel has reason to believe that the payment you made is fraudulent, we reserve the right to hold your bookings and require another method of payment.
2. Wire transfer.
If you are booking your tour 30 days before your departure date, you may choose to make the payment by wire transfer.
Our Bank Information for Wire transfer/Bank Transfer
Bank Account 1: (Bank of Communications)
Beneficiary: CHINA HIGHLIGHTS INTERNATIONAL TRAVEL SERVICE CO., LTD
Address: China Highlights/ Building 6, Chuangyi Business Park, 70 Qilidian Road, Guilin, China 541004
Phone: 86-773-2831999 (all)
Bank Name: Bank of Communications Guilin Branch
Bank Address: 8 Nanhuan Road, Guilin, Guangxi, P.R.China
Acct#: 453801000018010106940
SWIFT NUMBER: COMMCNSHGLN (Please use this if your bank requires ID or Beneficiary Bank, Routing)
CNAPS Number: 301617000010 (necessary if the wire transfer is in Chinese currency/CNY)
Branch Number: 301617000028
Post Code: 541002
ABA Number: 026-012-629
Bank Account 2: (DBS Bank (Hong Kong))
Beneficiary: China Highlights International Travel Service Co.,Ltd
Account: 799662741
Bank Name: DBS Bank (Hong Kong) Limited
Bank Address: 16/F, The Center, 99 Queen's Road Central, Central, Hong Kong
SWIFT NUMBER: DHBKHKHH
Bank Account 3: (Bank of China)
Beneficiary: CHINA HIGHLIGHTS INTERNATIONAL TRAVEL SERVICE CO.,LTD
Account: 624968602107
Address: China Highlights/ Building 6, Chuangyi Business Park, 70 Qilidian Road, Guilin, China 541004
Bank Name: Bank of China, Guilin Branch
Bank Address: No.2 Zhongshan Road Central.Guilin, Guangxi,China
SWIFT NUMBER: BKCHCNBJ49C
CNAPS Number: 104617080593
Note: Cash payment, travelers' check and company check is applicable upon special request, but personal checks cannot be accepted.
2. Cancellation Refund
We would deeply regret your decision to cancel your trip to Asia, however we realize that there are many valid reasons that this can happen.
In the event of a cancellation, you enjoy 100% refund of any payments made to Asia Highlights prior to 3 weeks before departure. The cancellation fee will be calculated as follows except specified by your travel advisor:
- Cancellation received prior to 22 days before departure: 100 % refund of all monies paid.
- Cancellation received from 15 to 21 days before departure: 70% refund of all monies paid.
- Cancellation received from 8 to 14 days before departure: 50% refund of all monies paid.
- Cancellation received from 0 to 7 days before departure: no refund.
- If a guest tests positive for COVID-19 during their stay/tour, there will be no refund.
- No-show travelers will be charged 100% of the payment.
- After the trip has commenced, no refund for unused services due to your unwillingness/inability to participate, early departure, late arrival, or missed days on tours.
Special Notes
The terms for cancellation for tours of more than 10 people may vary from case to case. Please ask you travel advisor regarding the cancellation policy for a group of over 10 people.
3. Alteration of Itinerary
Alterations to your itinerary before the booking are happily processed free of charge. Alterations after payment of the deposit will attract a fee of $25.00 per request. All expenses incurred by Asia Highlights in alteration of the booking are the responsibility of the customer. This includes all fees and charges levied by third parties such as cruise operators, airlines and hotels.
4. Travel Documents
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Asia Highlights accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
5.Health Requirements
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited.
6. Insurance
We highly recommend that you purchase full coverage travel insurance from you country of origin.
7. Complaints and Claims
Shall you feel unsatisfied with any service Asia Highlights has provided, please notify your 7x24 hours available travel advisor or Asia Highlights Customer-care service to avoid the potential for similar problems happening again during your trip.
- Phone no. or WhatsApp: +86 17607736087
- Email: customercare@asiahighlights.com
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Asia Highlights will not be liable for any claims made later than 15 days after the completion of your tour.
8.Communications
You can contact Asia Highlights via the web form, email, or phone. If for any reason, you fail to receive any reply from Asia Highlights in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact our customer service center immediately to ensure that we are able to deal with your inquiry under the terms of our Terms and Conditions.
- Phone no. or WhatsApp: +86 17607736087
- Email: customercare@asiahighlights.com
9. Liability and Responsibility
Asia Highlights provides tour information and Asia tour bookings. Asia Highlights publishes travel information and services gathered from the selected quality hotels, air ticket agencies and tour companies & operators. Asia highlights will not be responsible for errors, emissions or inaccuracies in information provided by third party providers.
Asia Highlights shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by Asia Highlights.
Asia Highlights shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Asia Highlights's control. Neither Asia Highlights nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.
Asia Highlights is not responsible for a client's failure to comply with customs regulations.
Asia Highlights is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer.
Asia Highlights reserves the right to substitute hotels, flights, trains, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Asia Highlights has cancelled any tour prior to the commencement of the tour, Asia Highlights is liable for a full refund of the money received from the client.
Many of Asia Highlights tour packages include activities which require care and attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Asia Highlights, its employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.
Asia Highlights reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.
10.Modification or Discontinuance of Service
Asia Highlights reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.
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Discover real reviews of Highlights Travel Family's best-rated service across trusted platforms.
It was a whirlwind across a number of cities, but a very comprehensive experience across the many sides and cultures of China. Most days had sufficient activities, but weren’t overwhelming, which was great.Across cities, we had excellent tour guides, like Kitty (Beijing), Jenny (Xian), William (Guilin/Yangshuo), Kris (Shanghai), and Tony (Yellow Mountains.)
moreFrom the time we landed in Beijing until we left, we were well taken care of. My wife and I had Lily Liu as our guide and she was amazing. From arranging visits to all the different sights, to teaching us the history, it was fantastic.
moreThe tour was excellent. Selinda was very knowledgeable about all the aspects of our tour. Selinda was very interesting and knew so much Chinese history
moreWe made a private tour through South China in January 2024. Altogether Chengdu was the highlight. We had an incredible day at Emeishan. In Chengdu our guidewas Helen. She was the diamond of all. Speaking fluently English, full of interesting stories, laughing and talking all the time. We missed her the rest of our tour. We highly recommend to go to Chengdu for 3 days when visiting China, especially with Helen.
moreOther highlights are too many to mention but here are a few Ken taking us to the Terracotta Warriors and our food tour in Xian was amazing,
moreOur day volunteering at the Panda Base was truly unforgettable. Helen, our guide, provided us with invaluable insights about Chengdu and the pandas, enriching our tour with her knowledge and expertise. We're grateful to Helen for accompanying us throughout the day and showcasing the highlights of China.
moreWe had a booking with China Highlights through Silvia Ye who guarenteed a perfect organisation. In Chengdu our guide was Helen. She was the diamond of all. Speaking fluently English, full of interesting stories, laughing and talking all the time. We missed her the rest of our tour. We highly recommend to go to Chengdu for 3 days when visiting China, especially with Helen.
moreWe traveled to China during the Chinese new year and we had Kris as our guide and he is simply knowledgeable,helpful and great.
moreWe visited Guilin for 2 days and stayed in the Guilin Waterfall hotel. Guilin was absolutely beautiful! Our guide, William, was very knowledgeable and kind! He taught us so much about Guilin and the surrounding area! We really enjoyed trying the specialty rice noodles of Guilin. Our highlight was the Li river cruise.
moreAmazing tour and the guide Mr. 贺霄 was very accommodating with our needs and request as we have bought our 2 years old with us. Well explained for all the place we visited. Any additional cost were informed well ahead and didn't felt any pressure if we opt not to go for additional detour. The trip was relaxing/ laid back/no rushing with zero shopping!
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At Asia Highlights, we create your kind of journey — your dates, your destinations, at your pace. You can have any trip tailor made for your travel.