Find below the most frequently asked questions on Southeast Asia shore excursions and pick-up services.
Q : What exactly are shore excursions?
A : Shore excursions are organized tours and activities at a cruise ship's port of call. Our excursion programs are based on those suggested by the popular cruise lines and cover the classic highlights or unique experiences at your ports of call.
Q: How does a shore excursion proceed?
A : On docking at the seaport, you just disembark from the ship and walk to the arrivals lounge, where our guide will be waiting for you with your name written on a welcome board. Get on a car and start your journey of discovery. When finished with the tour, you will be transferred back to the ship.
Q: What does a shore excursion include?
A : These organized tours include guide and transfer service and any admission fees to the sightseeing places on the itinerary. Some include lunch. Precise information as to what is included will be clarified when you book the tour.
Q: Why book with Asia Highlights?
A : You'll have your trips customized as we do things your way and help you create your own itinerary. Our trip advisors will do all the hard work to take care of you and to provide a unique and private service based on your requirements.
WOW! I’ve traveled Asia some & I must say Sharon & Asia Highlights made this trip so much more enjoyable and easyMore
Stephen Hollis, Aug 2023
Alisa has has been great to work with
Alisa with Asia Highlights has has been great to work with. Very friendly and responsive.More
Ana Rausch, Aug 2023
Using Sharon right now to book our…
Using Sharon right now to book our upcoming trip to Thailand. She has booked everything that we asked for. Has answered all of my inquiries, which has been many! Looking forward to having a great girls trip in ThailandMore
Tracy, Aug 2023
Thailand, Singapore, Bali
In Thailand, Tanny and Nori(Suparp), were both incredible! They were both fun, funny, and full of knowledge and made sure we got the full experience. They went the extra mile and always made sure we had cold bottled water and towels to cleanse our hands. In Singapore, Nicole was an absolute gem. She was so kind and knowledgeable and guided us in the right direction to make our day as enjoyable as possible. She helped us choose a top notch local lunch and coffee spot in China Town and taught us so much about the country! In Bali, Emon was an absolute joy. He was very knowledgeable and kind and absolutely made sure we were feeling comfortable and was willing to be flexible with us. He was fun to converse with and made our time traveling between destinations so enjoyable! I cannot recommend Asia Highlights enough! Accommodations, travel arrangements and guided tours were all a breeze.More
Cassi Thunker, Jul 2023
Very supportive ! I have received eticket for Sky Lattern Festival very fastMore
Chi?n Nguy?n Ng?c, Jul 2023
My experience in Chang Mai with Asia Highlights
I greatly enjoyed my experience with Asia Highlights for a trip I booked to Thailand.All of my interests were catered too. My guide in Chang Mai Gemma was excellent.I truly felt the soul of Thailand culture and Buddhism.More
Richard, Jul 2023
A pleasure to plan with
Well, this has been a painless and pleasurable process to find such a wonderful company. I had specific dates and places to be and Sharon worked with me diligently to refine the schedule and costs to suit my travel needs and budget. She informed me of a special tour on the dates I am to be in Thailand and I added that to my previous plans.More
Chris Williams, Jul 2023
Large multi-generational holiday in Thailand
The holiday was wonderful. Our guides, Mr Monchai (Bangkok), and Ms Tipagorn (Tippy) (Chiang Mai) were exceptional. Travelling in a large multigenerational group with many children requires patience and our guides truly understood that. Mr Monchai and Ms Tippy shared their extensive knowledge of the many wonderful places we visited, and were flexible to take us to additional places along the way based on discussions. While everyday was busy, having them greet us with patience and a smile truly made this a memorable holiday. The hotels we stayed at were equally wonderful and went above and beyond to celebrate not only my parents 50th anniversary but also celebrate 2 milestone birthdays that occurred. We will cherish this holiday for many years to come. We hope to use Asia Highlights again.More
CL, Jul 2023
I never used a travel agent in my life
I never used a travel agent in my life, but Sharon for Asia Highlights did a phenomenal job helping planning and coordination a family vacation. The best part of working with Sharon was that she maintained an open line of communication and provided answers to my question well within 12-24 hours. Additionally, Sharon was flexible and customized our vacation to my families needs. Overall great experience.More
Antione Barry, Jul 2023
Great company to plan a trip to Southeast Asia!
Sharon Haung has been wonderful to work with! Very patient and accommodating. Responds immediately given time change and is prepared, prompt, and professional.More
Debi Hinerfeld, Jul 2023
We took a 15 days trip (10 days Vietnam and 5 days Thailand …
It was an amazing experience the guides and drivers were there awaiting for us at each airoport for a transfer to the hotels also on time for all the tours all the guides were so lovely , very experienced and spoke very good English , one of the days on tour in Thailand I lost my phone in a temple in Bangkok mr chai went out of his way in a middle of thousands of visitors and managed to find an bring it back to me I found that amazing , also while on a trip I contacted Jason li out tour organizer few time via whatup and he replied and helped on the spot I recommend asiahilights 150% The quality of the service hotels the guides the drivers outstanding From start to finish ABSOLUTELY BRILLIANT ????More
SIMO el ghobar, Jun 2023
Wonderful Guides and Experience
Our large group arrived in Bangkok with Tanni as our guide. She was wonderful! An absolute joy to spend time with. She is knowledgeable, kind, and extremely funny. I don’t know what we would have done without her! After Bangkok, we traveled to Chang Mai, where Indy was our tour guide. She was a delight! She is kind, knowledgeable, and so patient. Our trip to Thailand was an adventure of a lifetime and these two women helped make it memorable. I would definitely use Asia Highlights for any future travel in Asia.More
Jessica Bennett, Jun 2023
Guide - Chai
We travelled from Vietnam to Bangkok and were blessed to have a guide named Chai. He was a superb guide and it is a pity we couldn't bottle him and take him home. He was very knowledgeable and an absolute gentleman. He could not have done enough to facilitate us and imparted so much knowledge about the Temples, Buddism and the History of Thailand in general. Not only did he give us a great overview of the past and current ways of living in Thailand but I also feel I came away a much better person having interacting with him. I will carry many of his teachings with me for the rest of my life and know that having met him was a very special blessing in my life.More
Customer, Jun 2023
Our guide Tanni was kind
Our guide Tanni was kind, knowledgeable, funny and beyond accommodating for our group. We felt like we'd made a friend and it enhanced our trip in the most positive way. Everything was coordinated perfectly which is not easy to do in a large traveling group. Excellent experience!More
Marissa Manson, Jun 2023
We are only on day 5 of our 15 day trip…
Our first stop so far was in Hanoi where our guide Trong was just so awesome! He shared about his culture and family life which showing us sites through a city tour. He was so funny making lots of jokes and always made sure we were having fun while learning about everything! He checked on us frequently even when we were no longer with him since we then went on a cruise in Halong Bay! Halong Bay and the cruise on Paradise Elegance went way above anything I expected. The scenery was breathtaking, the ship was so beautiful and clean with such fresh, good food! And I can’t sing enough praise for the staff who took care of us- especially Anna and Belle! They went above and beyond to make sure we enjoyed every aspect from eating meals with Anna to every other detail with Belle! I highly recommend Asian Highlights to help plan these extraordinary trips! This already has been a trip of a lifetime and we still have so much more to see all thanks to Cathy!!More
Diane Creitz, Jun 2023
Tanni for the win!
14 of my closest friends and family descended upon Bangkok ready to see the town. Asia highlights and Tanni took us on a tour that changed our lives. We experienced so much everyday. Tanni was amazing! She did all the thinking for us, so we all could just be present and enjoy the moment. I can’t recommend this company, and especially Tanni enough.More
Megan McGlynn, Jun 2023
This isn't my first trip with Asia…
This isn't my first trip with Asia Highlights. They are great at helping me plan, working my requests into the itinerary, and booking it all. We travel with friends and just got back from a trip to Thailand and Vietnam. Albee did a great job with all the details and we had a wonderful time. We will use them for our next adventure!More
Katie Potesta, Jun 2023
Although we have not been our trip yet I wanted to still write a review based on customer service and the ease of booking. Alisa has been extremely prompt and responsive with planning our trip to Thailand. She has had great recommendations and guidance to add to our custom itinerary. Highly recommend using Asia highlights! -AlexMore
Alex, May 2023
I have never hear of this company…
I have never hear of this company before , and after reading all these reviews ,I decided to give it a try . The professionalism and communicative skill received by one of the agent , Sharon of Asia Highlights , convince me that She was the right travel agent for my trip in Asia . Very quickly she communicated with me and got all the detail of my desire vacation . Sharon made me a great itinerary with great experiences that I am dreaming to experience and I am looking forward to it . Thanks Sharon for been so great and crafting me a dream vacation with great suggestions.More
orge alvarez, May 2023
Coco Yang worked tirelessly to…
From the moment I landed in Bangkok, Ms Noi Ying was there to welcome me and get me settled into my hotel. We enjoyed several days together touring Bangkok and Kanchanaburi. In Chiang Mai, Mr Ekachai took my son snd I on an amazing trip to the Elephant Jungle Sanctuary and to visit a community Lanna home, gardens and a hands-on cooking class preparing an authentic Thai meal. Lisa arranged a last-minute speedboat tour of 5 breathtaking islands in Phuket. From start to finish, the guides exceeded my expectations!! Thank you, Asia Highlight!! Debbie WoodsMore
Debbie Woods, May 2023
Q : Are there any requirements for visiting certain ports, such as preparation of visas in advance?
A : We recommend that you check about this with the cruise company, as ports of call will be arranged by the company. They will give details about visa requirements for each country where the ship docks. For some countries without visa-on-arrival provisions, you'll have to apply for visas in advance.
Q : What travel documents do I need to pass the port check?
A : We recommend that you also check about this with the cruise company. Normally, you'll need a passport with at least 6 months' validity, one or two passport-sized photos, and some application forms to be filled out, which the ship's officers will give you. Once your visa is stamped, you just disembark from the ship and walk to the arrivals lounge.
Pick Up Service
Q : How do I pass the port check?
A : On arrival at the port, all passengers should remain seated, and wait for immigration officers to board and stamp their visas. Passengers will then be invited to disembark.
Q : How can I meet the guide?
A : Follow the walkway to the terminal where you'll find your Asia Highlights guide, waiting with a welcome board, with clients' names written on the board.
Q : What kind of vehicle do you use for pick-up?
A : This depends on the group size and the amount of luggage. It also differs from port to port. Vehicle information will be clarified when you book the tour. For example: 1-2 passengers would use a 4-seat car; 3-6 passengers would use a 12-15-seat van; and 7-12 passengers would use a 25-seat bus.
Q :Will drinking water be available on the car?
A : Yes, we will provide mineral water and sometimes wet tissues.
Guide and Driver
Q : How long will my guide be with me?
A : It depends on your tour. A half-day tour usually takes 4 hours and a day-tour 8 hours. Your guide will be with you from the time of pick-up to the time you are brought back to the port.
Q : Will the guide and driver help me with baggage?
A : Sure, they'll be glad to.
Q : Can I have a French-speaking guide?
A : Yes. English-speaking guides are most popular, but we also provide German-, Spanish-, French-, or Russian-speaking guides.
Q : How to tip?
A : Tipping is not mandatory. If you feel satisfied with the service, you may tip any amount you think appropriate. Our suggestion is $10 USD per day for a guide and half that for a driver.
Q: Can you arrange vegetarian food for us?
A : Yes. If you have any special requirements with respect to food or drinks, just tell your trip advisor when booking.
Q: Could we have gluten-free food?
A : Yes. No problem.
Q : Will our guide take us to stores?
A : No. Your guide will show you around according to your itinerary. If you feel like shopping, just ask your guide for some recommendations
Continue to read:
Plan Your Southeast Asia Trip with Asia Highlights
Our travel advisors are very glad to give you suggestions on shore excursions. They can tailor-make your trip according to your preference and make good connections between different countries.
Why Travel with Asia Highlights (98.8% positive customer reviews among 10,000+)
- Unique experiences tailored to your interests: Enjoy a premium trip that goes beyond the typical tourist attractions.
- Hassle-free travel and peace of mind: Every aspect of your trip will be carefully planned and organized by your 1:1 travel consultant.
- Experienced and knowledgeable guides: Your guides will be local and love to work for travelers' smiles.
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At Asia Highlights, we create your kind of journey — your dates, your destinations, at your pace. You can have any trip tailor made for your travel.